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Exact Management's Privacy Policy

At Exact Management we want to provide the best possible service across wide range of products. To achieve this aim we need to make the most efficient use of your personal information.

However it is equally important to us that you are confident that any of your personal information entrusted to us is treated with the appropriate degree of privacy.

What is "personal information"?

Personal information is any information about you that identifies you or by which your identity can be reasonably determined.

Why do we collect information about you?

Collecting your information is essential for Exact Management to be able to conduct its business of providing services.

By collecting information we set up and administer products and services, assess a claim made by you, improve our products and services and identify you and protect you from unauthorised access to your information or services.

If we do not collect and make use of this information, we are unable to do business with you.

How do we collect your personal information?

Collection may take place in a number of ways such as when you complete a warranty contract or request a product or service over the telephone or internet.

Often personal information is collected during the course of our relationship with you. Examples of personal information collection during our relationship may be when you fill out an insurance proposal or renew an insurance policy.

How we use your personal information?

We use the information that we collect so that we can conduct our business of providing services and to administer and enhance the relationship we have with you. To enable us to do this we may share your information with related companies within The Automotive Group or with organisations that assist us to provide services to you.

Direct Marketing

From time to time we may use your information to provide you with information about our extensive range of services.

If you do not want to receive any of this information just contact us by calling 02 9732 5400.

Exact Management does not disclose your information to a party outside The Automotive Group for the purposes of allowing them to direct market their products or services to you.

Do we disclose your personal information to other parties?

In General, No, Exact Management will not disclose your personal information, however we may disclose your information where you have consented to our doing so. Your consent to the disclosure of your personal information may be given explicitly such as in writing or verbally or may be implied from your conduct.

Ensuring your information is up-to-date

We rely on the information we hold about you to efficiently conduct our business of providing products and services. For this reason, it is very important that the information we collect from you is accurate, complete and up-to-date. If your information changes please inform us so that we may change our records.

How does Exact Management deal with your information?

The protection of your information is a priority for Exact Management. We take the utmost care to safeguard and secure your information.

Can I access the information Exact Management holds about me?

You may request access to any of the information we hold about you.

In most cases, a summary of information such as your name and address details, contact telephone numbers, policy numbers, policy cover and the products and services you have with us are freely available to you by calling 02 9732 5400.

All requests for access to information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. Some request for access may take longer than 30 days to process depending upon the nature of the information being sought.

Do I have to provide my information?

It is not possible for us to do business with you unless we have identified you and in some cases, the law requires that you identify yourself to us.

Wherever it is lawful and practicable to do so, we may offer you the opportunity to deal with us anonymously.

Our Privacy Policy may change from time to time.

Exact Management constantly reviews all its policies and procedures to keep up to date with changes in the law, technology and market practice.

As a result we may change this privacy policy from time to time.

Do you have any concerns or requests for access?

If you have a question about this Privacy Policy or wish to lodge a request to access your personal information you can contact us in any of the following ways:
By visiting -
By telephoning - (02) 9732 5400
By writing - Exact Management
1/15 Cunningham Street
Moorebank NSW 2170

Can I complain about a breach of my privacy?

If you believe that Exact Management has not protected your personal information as set out in this Privacy Policy you may lodge a complaint with us by telephoning the number or writing to the address set out above.

What if I am not satisfied with Exact Management's response?

If you are not satisfied with the result of you complaint to Exact Management you can refer your complaint to the Federal Privacy Commissioner.