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EXACTíS ONLINE WARRANTY SYSTEM - 'e MANAGEMENT'

WHAT IS e MANAGEMENT?

e Management is an evolution of the Exact Management In-House Warranty Program. This system provides Online warranty registration, claims assessment and data transfer.

This system:
  • Eliminates warranty books by the issue of Online warranty contracts and registration cards
  • Reduces dealership operating costs
  • Creates a modern image for your dealership
  • Provides you an opportunity to link other services/benefits to the card holder

PROGRAM GOALS

The reasons for running an in-house warranty:
  • To retain service customers
  • To create customer satisfaction by using this program
  • To increase service and parts profits
  • To provide a marketing advantage over the opposition
  • Be cost effective

THE e MANAGEMENT PROGRAM

e Management Programs Deliver:
  • Customer retention in excess of 85%
  • Excellent CSI as the product was tailored with the customer in mind
  • Increased service and parts business as a result improved customer retention
  • e Managementís warranty card system provides a marketing advantage
  • The Online System reduces you staff's input time

HANDS FREE OPERATION

e Management programs are ĎHands Freeí operations. This system eliminates the need for your staff assistance in the administration of the program.

This saves time and money.

SERVICE TRACKING

Service traking provides major benefits to your dealership, these include:
  • Our letters are produced when services are actually due, not based on set intervals
  • Accurate reporting on customers who have not responded to service reminders
  • More efficient claims assessment, thus reducing the risk of invalid claims
  • Reduces staff's time as we process the collected data not you
  • Accurate service tracking ensures the success of the program

REPORTS and LETTERS

e Management reports are both financially and statistically accurate, as well as user friendly. As part of our service, e Management will produce personalised 'Welcome' and 'Service Reminder Letters' on the Dealers letterhead. Again, these features save you time and money.

FLEXIBLE PARAMETERS

e Management can tailor every aspect of the warranty program to meet the requirements of your dealership. These include:
  • Servicing Intervals
  • Covered Parts
  • Warranty Terms
  • Servicing Requirements

THE ONLINE SYSTEM

e Managementís Online system delivers:
  • A fast, efficient, secure and accurate transfer of customer information
  • A program that is legally accurate
  • Compliancy with the Privacy Act
  • A product current with todayís technology

WARRANTY CARDS

Exact will produce customized warranty cards for your Dealership that will present a professional image. You will also have the ability to have additional benefits that can link to the card. e Managementís marketing department can assist in the development of these additional features.

SUMMARY

e Managementís warranty program fulfils all the required goals. Further, our systems will help to achieve customer satisfaction with both the Dealership and the product you supply with the vehicle. These systems are simple, efficient and will enhance the image of your business.